The placing of an order indicates your acceptance of these terms and conditions.
Please read them carefully and print a copy for future reference.
Files & artwork:
All artwork must be supplied as 300dpi PDF files. Remove the template from the final artwork, we don’t need it on the printing files.
We are not responsible for images that may print blurred or pixelated due to customer supplied artwork if its less than 300dpi. We require 3mm bleed on all edges if the document requires this.
Graphic files for UV/Direct print on tape must be vectorial.
Any file should be submitted together with the audio (all in one folder) otherwise they’re not liable for a re-print, especially if linked files are missing from artwork if it is found that they were not embedded.
Audio files must be divided in 2 different folders, one file each side.
We recommend to submit specific masters for analogue formats. In case your masters don’t meet the minimum requirements, we are not liable for any variance in sound, noise or distortion.
If you wish to check the expected audio quality before ordering then please request a proof tape (test tape 10-15€) before you go ahead with the full order.
Clients must notify (via email) within 48h of delivery of any defects discovered in the finished goods. After this period of time, we have right to resolve any complaint within our own discretion and we will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.
In case we have printed an order incorrectly and it be found to be our fault then we will supply a full re-print without cost to the customer. If the customer wishes to alter the artwork prior to the re-print then this will be treated as a new order and be consequently charged for.
Refund or cancellation:
Refund or order cancellations are not accepted on order sent and paid or where the specification above are not observed. Due to nature of products we sell, reimbursements for products already printed or being printed are not possible. It is possible to cancel orders that have not already been produced or sent to print.
When you have received your tapes, please listen to the audio on 10% of the tapes before sending out to your customers, we cannot be held liable for costs incurred if you have sent products out to customers before checking the contents first.
If you realise you have ordered the wrong length of tapes and they haven’t been despatched then it may be possible for us to stock these or have other orders pending for the same item. Once items have been despatched it would be difficult to cancel or alter an order but again we would work with you to keep any costs to a minimum for resolving the problem.
Please note that tape colors samples could differ from the original one.
At the delivery of your order, we guarantee that our goods correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
We will do our very best to ensure that an order is despatched on the day specified for overnight next day delivery.
Every effort will be made to deliver on time, but any delivery day specified is a ‘best endeavour’ and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We cannot give an exact delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on Third party delivery company / courier. We shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
If an order is delivered to the wrong delivery addresses due to the customer providing us with the wrong address or is unsuccessful despite a valid delivery attempt, then its possible that the consignment will be returned back to us.
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
These Terms and Conditions shall be construed in accordance with European Law.